3 years of experience in application support and development roles in Investment Bank / Finance / Retail industry.
Software Engineer & Support Analyst
- Built and maintained investment bank applications through Agile SDLC methodologies, increased trading efficiency by 70% generally.
- Achieved a 95% user-satisfaction rate through effective communication, timely issues resolution, and proactive prevention.
- Technical Troubleshooting, Problem-Solving, Communication, Technical Analysis, Innovation, Computer Science, Collaboration, Full Lifecycle Software Development, Documentation, Customer Service, Project Management, Incident Management, Problem Management, Change Management, Service Level Management, Service Desk, Disaster Recovery
- Highly motivated and detail-oriented professional Software Engineer & Support Analyst
- Hands-on experience on complex projects delivery and technical issues resolution in a timely and efficient manner.
- Passionate on continuous learning and professional growth
Bachelor of Mathematics
2017 - 2021
The Chinese University of Hong Kong, HK
- GPA: 3.52 / 4
- Digitalized department invoice filing process into software for society members to manage, enhanced data security and potential extendibility
Azure AI & Data Fundamentals
- Hands-on experience with Azure services and tools for data processing, storage, analysis, and visualization, to address business problems and opportunities.
ITIL Foundation Certificate in IT Service Management
- Proficient in aligning IT services with business goals, managing IT risks, ensuring service quality, and driving continuous improvement in ITIL framework.
Scrum Fundamental Certification
- Hands-on experience with Agile and SCRUM methodologies for complex projects management with facilitating teamwork, and high-quality products delivery that meet customer needs and expectations.
Application Support Analyst
Jan 2022 - May 2023
- Provided L1/L2 & L3 IT technical support to worldwide Equity sales, achieved 95% user-satisfaction rate
- Implemented, tested, and integrated Equity applications for sales that lowered manual intervention from users by 90%
- Troubleshooted and resolved production issues and incidents efficiently to stabilize sales trading process
- Migrated 70% Fixed-Income application volume to target application chain, stabilized remarkably 95% sales quotation processes, increased 90% trading efficiency
- Transformed legacy behavior by establishing Java priority blocking queue, improved 70% sales quotation efficiency
- Managed to multitask up to 5 projects or tasks while support users with professional customer service
Software Developer Trainee
Jul 2021 - Jan 2022
Fujifilm Business Innovation
- Established Microsoft Access database for order data warehousing, automated 90% data validation process
- Built RESTful APIs in C# application streamlined contracts e-signature process that save in-person signing cost and time entirely
- Restructured payroll system to adapt sales retrospective commission calculation to improve 10% flexibility on policy implementation
To be updated