3 years of experience in application support and development roles in Investment Bank / Finance / Retail industry.

Software Engineer & Support Analyst

  • Built and maintained investment bank applications through Agile SDLC methodologies, increased trading efficiency by 70% generally.
  • Achieved a 95% user-satisfaction rate through effective communication, timely issues resolution, and proactive prevention.


  • Technical Troubleshooting, Problem-Solving, Communication, Technical Analysis, Innovation, Computer Science, Collaboration, Full Lifecycle Software Development, Documentation, Customer Service, Project Management, Incident Management, Problem Management, Change Management, Service Level Management, Service Desk, Disaster Recovery

Java 100%
Python 95%
C# 95%
SQL 95%
Database 95%
Powershell 90%
MS Office 100%
Linux 95%
Jira 95%
Git 95%
Jenkins 90%
Docker 90%


  • Highly motivated and detail-oriented professional Software Engineer & Support Analyst
  • Hands-on experience on complex projects delivery and technical issues resolution in a timely and efficient manner.
  • Passionate on continuous learning and professional growth


Bachelor of Mathematics

2017 - 2021

The Chinese University of Hong Kong, HK

  • GPA: 3.52 / 4
  • Digitalized department invoice filing process into software for society members to manage, enhanced data security and potential extendibility


Azure AI & Data Fundamentals


  • Hands-on experience with Azure services and tools for data processing, storage, analysis, and visualization, to address business problems and opportunities.

ITIL Foundation Certificate in IT Service Management


  • Proficient in aligning IT services with business goals, managing IT risks, ensuring service quality, and driving continuous improvement in ITIL framework.

Scrum Fundamental Certification


  • Hands-on experience with Agile and SCRUM methodologies for complex projects management with facilitating teamwork, and high-quality products delivery that meet customer needs and expectations.

Professional Experience

Application Support Analyst

Jan 2022 - May 2023

Societe Generale

  • Provided L1/L2 & L3 IT technical support to worldwide Equity sales, achieved 95% user-satisfaction rate
  • Implemented, tested, and integrated Equity applications for sales that lowered manual intervention from users by 90%
  • Troubleshooted and resolved production issues and incidents efficiently to stabilize sales trading process
  • Migrated 70% Fixed-Income application volume to target application chain, stabilized remarkably 95% sales quotation processes, increased 90% trading efficiency
  • Transformed legacy behavior by establishing Java priority blocking queue, improved 70% sales quotation efficiency
  • Managed to multitask up to 5 projects or tasks while support users with professional customer service

Software Developer Trainee

Jul 2021 - Jan 2022

Fujifilm Business Innovation

  • Established Microsoft Access database for order data warehousing, automated 90% data validation process
  • Built RESTful APIs in C# application streamlined contracts e-signature process that save in-person signing cost and time entirely
  • Restructured payroll system to adapt sales retrospective commission calculation to improve 10% flexibility on policy implementation


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