About
2+ years of experience in developing, integrating, supporting application in Investment Bank / Finance / Retail industry.
Software Engineer & Support Analyst
- Integrated and optimized key in-house finanical software applications using Agile methodologies, significantly enhancing performace and efficiency.
- Demonstrated strong time management skills alongside advanced problem-solving and troubleshooting abilities to efficiently address and resolve critical issues, ensuring operational excellence.
- Elevated user satisfaction through the implementation of effective communication strategies, timely issue resolution, and proactive support measures.
Skills
- Technical Troubleshooting, Problem-Solving, Communication, Technical Analysis, Innovation, Computer Science, Collaboration, Full Lifecycle Software Development, Documentation, Customer Service, Project Management, Incident Management, Problem Management, Change Management, Service Level Management, Service Desk, Disaster Recovery
Java 100%
Python 95%
C# 90%
SQL 100%
Database 100%
Powershell 90%
MS Office 100%
Linux 95%
Jira 95%
Git 95%
Jenkins 90%
Docker 70%
Resume
- Demonstrate exceptional time-management abilities in orchestrating the delivery of complex projects and promptly resolving technical issues with efficiency.
- Committed to ongoing learning and professional development.
Education
Bachelor of Mathematics
2017 - 2021
The Chinese University of Hong Kong, HK
- GPA: 3.52 / 4
- Digitalized department invoice filing process into software for society members to manage, enhanced data security and potential extendibility
Certificate
Azure AI & Data Fundamentals
Microsoft
- Hands-on experience with Azure services and tools for data processing, storage, analysis, and visualization, to address business problems and opportunities.
ITIL Foundation Certificate in IT Service Management
PeopleCert
- Proficient in aligning IT services with business goals, managing IT risks, ensuring service quality, and driving continuous improvement in ITIL framework.
Scrum Fundamental Certification
SCRUMstudy
- Hands-on experience with Agile and SCRUM methodologies for complex projects management with facilitating teamwork, and high-quality products delivery that meet customer needs and expectations.
Professional Experience
Global Business Application Support Analyst Trainee
Jan 2022 - May 2023
Societe Generale
- Efficiently implemented, tested, and integrated Equity applications in Java / C# / VBA, reducing manual user intervention by 90% through strategic problem-solving and workflow optimization.
- Successfully migrated 70% of Fixed-Income application volume to the target application chain, remarkably stabilizing 80% of sales quotation processes and boosting trading efficiency by 90% through effective troubleshooting and project management.
- Delivered comprehensive L1/L2 & L3 IT technical support to global Equity sales teams, efficiently achieving a 95% user-satisfaction rate through expert troubleshooting and time-management skills.
- Skillfully managed to multitask up to five projects or tasks simultaneously, providing professional customer service and maintaining high efficiency under tight deadlines.
Software Developer Trainee
Jul 2021 - Jan 2022
Fujifilm Business Innovation
- Implemented a Microsoft Access database for order data warehousing, automating 90% of the data validation process.
- Developed RESTful APIs within a C# application to streamline the contract e-signature process in PDF format, significantly reducing the need for in-person signings and associated costs.
- Revamped the payroll system to accommodate sales retrospective commission calculations, enhancing flexibility in policy implementation by 10%.
